Frequently Asked Questions (top)

 

Overview of the Ordering Process (top)

Once you place your order, you'll immediately receive an e-mail confirmation with your order number. Shortly thereafter (during business hours) you'll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork. Remember, nothing goes into production without your approval!

Artwork (top)

What kind of artwork can I send? And, what if I don't have artwork? (top)
Don't worry. Send us what you have. Our professional art team (the largest in the industry!) will work with what you have to create exactly what you need - FREE. Don't have art? Just tell your Customer Care Rep what you're thinking of, and we'll create it for you - FREE. Nearly every other promotional products company we know of charges for these services in some way - not us - it's a tremendous value!

Do you keep my art on file? (top)
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Can I specify a PMS color for my imprint? (top)
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. Your Customer Care Representative will help you with this. If you don't require an exact match, but would like us to be 'as close as possible' - we're happy to help. Just let us know which colors we should be working towards in the 'additional comments' section in the order process, or just let your representative know (you'll get an e-mail from them shortly after you place your order!).

Shipping & Delivery (top)

How fast will I get my order? (top)
Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you've approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions contact us - we love a challenge and would be happy to help!

Can I split my order and ship to multiple locations? (top)
Sure! Just let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist.

Can I ship internationally? (top)
In many cases yes. It's best to work with our Customer Care team on this as each case is a bit different. Please contact us!

Can I ship on my own shipping account? (top)
Yes. Just let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to help.

Payment (top)

What type of payments do you accept? We accept checks and all major credit cards. You can also request open account. If you choose this option, we will automatically check with D&B to see if an account can be open. If you're not listed with D&B or the listing is incomplete we will send a credit application. Please allow extra time for this credit checking process. Your order can't go into production until your account has been opened. Our terms are net 30 days. We also offer open account for most government and educational institutions.

When do you charge my credit card? Do you require pre-payment? (top)
We 'authorize' your card once your order is ready to go into production, but we do not collect the funds until your order ships.

Privacy (top)

Safeguard recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy here.

General Ordering Information (top)

What if I receive more or less than I ordered? (top)
Typically in our industry you are charged for any 'overruns' - we don't! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you'll be charged only for what you received.

Can I cancel or change my order? (top)
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist you.

What are set up charges? (top)
Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!

If I reorder an item will I pay set-up charges again? (top)
No! If you place an exact reorder (same art and item) you aren't charged a set-up charge again. Also, once we've done your logo in a digitized format for embroidery, we don't charge you a new tape or digitizing charge to embroider any other item!

Will I see a proof before my order goes into production? (top)
Yes! Unless it is an exact reorder, you always see an 'e-proof' of your item which must be approved by you before we proceed!

Do you charge sales tax? (top)
We collect all applicable taxes for goods and services shipped within the United States. If your organization is exempt, please supply your Customer Care Representative with your resale certificate.

Can I see a sample? (top)
Yes! We're happy to send you a sample of an item(s) you're considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don't usually find the need to!).

Can I order in quantities smaller or larger than those shown? (top)
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call (800) 727-9120 as additional discounts are available. Remember, you can order exactly how many you need and save money too!

Use of Trademarks (top)
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Do you have licenses to print my College or University logo? (top)
In many cases yes. We work with all of the major licensing organizations and are licensed to reproduce many, many college and university logos for internal use. If you're curious as to whether your school is on the list, please call us at (800) 727-9120 to talk with our Education Team. You can also email us at sales@safeguardnorthwest.com.

Guarantees (top)

What if I'm unhappy with my order? (top)
If you're unhappy with your order because the product is defective or 'not as promised' or the imprint quality isn't 'spot on' just contact your Customer Care Representative and we'll rerun your order or refund your money. We'll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you're 100% satisfied. Really!

Notes about our site (top)

The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks. All prices and product information are subject to change without notice.

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